Sr. Product Manager, Intelligence
New
This role is open to US-based applicants only.Full-TimeSenior
Salary150,000 - 164,000 USD per year
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Job Details
- Required Skills
- Data AnalysisData analytics
Requirements
- Experience building data or analytics products.
- Strong proficiency in data analysis, including writing queries and validating product bets.
- Ability to design actionable insights rather than merely interesting data.
- Experience in B2B SaaS and understanding of support/ops team needs.
- Fluent in using AI tools for synthesis, pattern matching, strategy testing, and prototyping.
- Excellent writing skills to create decision-driving one-pagers and narratives.
- Strong product monetization instincts.
- Collaborative mindset for cross-pillar product development.
Responsibilities
- Own the full product roadmap for the Intelligence pillar including Topics, Sentiment detection, and CX Score.
- Ship near-term features and iterate based on customer adoption and feedback.
- Define the conversion moment for churn risk alerts and health signals to drive the Understand revenue tier.
- Coordinate product interfaces across Agent, Conversations, and GTM pillars.
- Partner with Gateway and Data teams to ensure infrastructure supports intelligence aggregates.
- Conduct customer research with support leads, ops managers, and business owners.
- Collaborate with GTM on product messaging for the Understand category.
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