Patient Access Representative I
United StatesPart-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least two years of customer-facing experience (with HS Diploma/GED) or one year (with Associate's Degree).
- Required Skills
- Customer serviceEHR
Requirements
- High School Diploma or GED with at least two years of customer-facing experience; OR Associate’s Degree with one year of relevant experience; OR Bachelor’s Degree.
- Knowledge of medical terminology sufficient to interpret physician orders, or willingness to complete the required training within the first year.
- Proficiency with basic computer applications and the ability to work across multiple digital systems simultaneously.
- Strong verbal and written communication skills with excellent interpersonal abilities.
- Demonstrated organizational skills and attention to detail in handling sensitive information.
- Ability to work independently in a remote setting while maintaining productivity and service standards.
- Comfortable operating in a dynamic, fast-paced environment with changing priorities.
- Applicants must reside in Northeast Ohio.
- Availability to complete an initial two-week onsite training program.
- Availability to work a rotating schedule that includes weekends and holidays.
Responsibilities
- Perform patient registration activities and accurately collect demographic, insurance, medical, and financial information.
- Verify insurance coverage and assist with payment collection processes while maintaining compliance with established procedures.
- Deliver exceptional customer service to patients, families, and visitors through clear communication and problem-solving.
- Support multiple patient access functions through cross-training across registration, admitting, emergency department, and cashiering workflows.
- Utilize electronic health record systems and related software platforms to document and manage patient information.
- Serve as a resource for team members by sharing knowledge and supporting onboarding or training initiatives when required.
- Maintain accuracy, confidentiality, and efficiency while managing a high volume of patient interactions in a fast-paced healthcare environment.
- Participate in required weekend and holiday rotations according to operational needs.
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