Staff Software Engineer, Guest Lifecycle & Loyalty
New
Based in the United StatesFull-TimeStaff
SalaryCompetitive base salary: $220,000 – $240,000 USD depending on experience and location
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years
- Required Skills
- Machine LearningCRMLLMDistributed Systems
Requirements
- 8+ years of software engineering experience with a focus on backend and distributed systems
- Proven experience owning and delivering large-scale, multi-team technical initiatives end-to-end
- Strong systems design skills for building reliable, high-throughput services and data pipelines
- Experience with experimentation frameworks, analytics, or data-driven product development
- Familiarity with ML/AI systems, including applied LLM use cases or traditional machine learning
- Strong mentorship and leadership ability to raise engineering standards
- Excellent communication skills and ability to influence cross-functional stakeholders
- Ability to operate in ambiguous environments and translate open-ended problems into technical solutions
- Strong product intuition and bias toward measurable business impact
- Bonus: Experience with marketing systems, CRM platforms, personalization engines, or lifecycle messaging infrastructure
Responsibilities
- Define and lead the technical direction of the Guest Lifecycle & Loyalty platform
- Architect and evolve personalization and decisioning systems for messaging and channel selection
- Build and scale the intelligence layer using LLM-based approaches and traditional ML systems
- Own high-scale communication infrastructure ensuring reliability for email, SMS, and push channels
- Design and improve experimentation, attribution, and measurement systems
- Transform campaign logic into reusable, scalable platform primitives and APIs
- Improve data quality, segmentation systems, and event pipelines
- Lead technical design reviews, set engineering standards, and mentor engineers
- Partner with Product, Data, and Marketing to define roadmap priorities
View Full Description & ApplyYou'll be redirected to the employer's site
