Senior Software Engineer, Guest Lifecycle & Loyalty
New
O
Owner.comSMB Software
Location: Remote - United StatesFull-TimeSenior
Salary$190K-220K depending on level, location and experience, plus a generous pre-IPO equity package
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Job Details
- Required Skills
- Machine LearningRESTful APIsSoftware Engineering
Requirements
- Strong technical leadership and action bias.
- Proven ability to drive multi-quarter, cross-functional initiatives from problem framing through measurable outcomes.
- Hands-on experience shipping AI-assisted features or platform capabilities such as LLMs, embeddings, ranking, or ML-adjacent systems.
- Pragmatic approach to AI evaluation, safety, and iteration.
- Ability to take projects from vague problem statements through design, implementation, and production support.
- Product-oriented engineering judgment to balance speed, quality, and long-term platform leverage.
- Strong communication and collaboration skills to align stakeholders and influence decisions.
- Comfort defining success metrics, running controlled experiments/holdouts, and debugging performance changes.
Responsibilities
- Own high-impact lifecycle initiatives end-to-end spanning guest journeys like activation, reactivation, graduation, and loyalty.
- Build reliable messaging and data pipelines that power campaign execution across email, SMS, and push at scale.
- Raise the bar on deliverability and compliance, ensuring safe and effective communications.
- Establish an experimentation and measurement loop for lifecycle initiatives including holdouts and attribution quality.
- Improve platform observability and operational excellence with SLOs, dashboards, and incident-ready runbooks.
- Ship AI-assisted capabilities that make lifecycle marketing more autonomous and adaptive.
- Multiply the team through technical leadership, setting engineering standards, mentoring engineers, and partnering cross-functionally.
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