Client Engagement Manager
New
Based in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAgileCRM
Requirements
- 5+ years of experience in project management, software implementation, or client delivery roles
- Strong understanding of the software development lifecycle (SDLC) and deployment methodologies
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
- Experience with enterprise software such as CRM, ERP, or similar platforms
- Strong technical coordination skills across configuration, integration, and data migration activities
- Excellent communication and interpersonal skills with the ability to influence and manage stakeholders
- Bachelor’s degree in Computer Science, IT, Business, or a related field preferred
- PMP or Agile certification is a plus
Responsibilities
- Lead full-cycle software implementation projects, defining scope, objectives, timelines, and delivery milestones
- Serve as the primary client contact during implementation, managing communication, expectations, and issue resolution
- Oversee system configuration, integrations, data migration, and technical deployment activities
- Coordinate cross-functional teams including engineering, consultants, and third-party vendors to ensure smooth execution
- Manage testing phases to validate functionality, performance, and system integration quality
- Develop and deliver training materials and sessions to support end-user adoption and onboarding success
- Produce detailed project documentation, progress reports, and post-implementation performance summaries
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