Business System Leader - Global Service
New
Based in the United StatesFull-TimeLead
Salary$135,000 to $155,000
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Job Details
- Experience
- Minimum of 7 years of professional experience, including at least 5 years in sales, service, marketing, sales operations, continuous improvement, or a related function.
- Required Skills
- Project ManagementData AnalysisStakeholder managementProcess improvementChange Management
Requirements
- Bachelor’s degree in Science, Business Administration, Marketing, or a related field.
- Minimum of 7 years of professional experience, including at least 5 years in sales, service, marketing, sales operations, or continuous improvement.
- Demonstrated experience applying structured business system methodologies and continuous improvement tools.
- Proven ability to partner with senior leaders and influence decision-making.
- Experience facilitating Kaizen events, process improvement initiatives, and transformation efforts.
- Strong coaching, mentoring, training, and leadership development capabilities.
- Excellent analytical, problem-solving, project management, and organizational skills.
- Ability to work effectively in fast-paced, performance-driven environments.
- Demonstrated success leading through influence without direct authority.
- Valid driver's license and willingness to travel up to 35%, including overnight and international travel.
- Ability to support training and workshop activities, including occasional handling of materials and equipment.
Responsibilities
- Serve as a strategic partner to global service leadership to drive continuous improvement methodologies.
- Govern and manage Kaizen and problem-solving funnels to prioritize and sustain initiatives.
- Lead continuous improvement events, workshops, and training programs.
- Build and manage certification pipelines by coaching candidates and identifying development opportunities.
- Promote a culture of continuous improvement through mentoring and leadership.
- Utilize data-driven insights to identify risks and support strategic decision-making.
- Partner with cross-functional teams to improve service operations and process efficiency.
- Drive adoption of tools related to daily management, structured problem solving, and value selling.
- Influence global leaders to align on priorities and implement sustainable improvements.
- Support organizational transformation initiatives aligned with business goals.
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