Onboarding Specialist

New

CanadaFull-TimeMiddle

SalaryCompetitive salary with bonus eligibility.

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Job Details

4–5 years of experience in customer onboarding, implementation, customer success, hospitality operations, or SaaS support roles.
Experience delivering training or onboarding sessions for non-technical users on digital or software platforms.
Strong communication and presentation skills, with confidence in remote, customer-facing interactions.
Ability to manage multiple projects simultaneously in a structured and deadline-driven environment.
Familiarity with CRM or collaboration tools such as Salesforce, Zoom, or similar platforms.
Experience working in hospitality or restaurant operations is a strong advantage.
Exposure to SaaS implementation, POS systems, or web-based integrations is a plus.
Comfortable using AI tools or automation solutions to improve productivity and workflow efficiency.
Strong problem-solving mindset with a consultative, customer-first approach.

Manage the full onboarding lifecycle for restaurant partners, from initial setup through to successful go-live.
Deliver consultative configuration of software tools based on each restaurant’s operational needs and guest flow.
Conduct remote training sessions for restaurant staff, ensuring effective adoption of platform features and workflows.
Coordinate technical implementation tasks, including integrations and third-party setup support.
Manage a high-volume onboarding pipeline while maintaining strong quality and speed standards.
Collaborate cross-functionally with Sales, Support, Billing, and Customer Success teams to resolve implementation challenges.
Use AI-enabled tools and automation to streamline onboarding tasks and improve efficiency.
Identify process improvement opportunities and contribute to the evolution of onboarding best practices.

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