Follow-up Coordinator
New
C
ClassetHealthcare
United StatesFull-TimeEntry
Salary16 - 17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Previous experience in customer service.
- Previous experience in call center operations.
- Previous experience in administrative support.
- Previous experience in medical reception.
- Previous experience in healthcare coordination.
- Strong verbal communication and phone skills.
- Excellent organizational and multitasking abilities.
- Ability to work independently and manage follow-up activities without constant supervision.
- Strong problem-solving mindset and attention to detail.
- Comfortable learning new systems and processes.
- Reliable internet connection and ability to work remotely.
Responsibilities
- Track and monitor pending patient referrals after submission.
- Contact specialist offices via phone, fax, and secure portals to verify referral status.
- Follow up on outstanding referrals and appointment requests.
- Investigate scheduling obstacles and referral delays.
- Identify alternative providers when specialists are unavailable.
- Communicate updates and next steps to patients.
- Utilize internal resource guides to locate appropriate specialists.
- Maintain accurate records and documentation within internal systems.
- Collaborate with Scheduling Coordinators to ensure workflow efficiency.
- Cross-train across multiple coordination functions.
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