Sr. Customer Success Manager, Enterprise
New
CanadaFull-TimeSenior
Salary$112,000 - $125,000 a year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- Experience in a customer-facing role within a SaaS/tech company.
- Experience in Healthcare Sales, Account Management, or Customer Success Management with an emphasis on Enterprise customers.
- Proven track record of sustaining and growing client relationships.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Experience using a CRM tool (Salesforce and/or Gainsight).
- Proven proficiency in data analysis, including interpreting and translating results.
- Exceptional relationship-building skills with the ability to take initiative.
- Strong written and oral communication and presentation skills.
- Ability to work independently in a remote environment.
- Commitment to impacting acute and post-acute care markets.
Responsibilities
- Deliver joint customer success plans to grow client relationships and drive business alignment.
- Act as a trusted advisor to customer executive leadership by providing strategic guidance.
- Leverage company success methodology to anticipate customer challenges and provide solutions.
- Develop turnaround strategies and save plans for at-risk accounts to mitigate churn.
- Collaborate cross-functionally to demonstrate platform value and ensure customer health.
View Full Description & ApplyYou'll be redirected to the employer's site
