Senior Project Manager, CX PMO
New
USFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAgileJiraRisk ManagementStakeholder managementAsana
Requirements
- 5+ years of project or program management experience in technology, operations, or customer experience environments.
- Proven experience leading large-scale, cross-functional programs with high complexity and multiple dependencies.
- Strong ability to manage ambiguity and design structure in environments without established frameworks.
- Excellent communication and storytelling skills, with experience presenting to Director- and VP-level stakeholders.
- Demonstrated ability to create and maintain project artifacts such as plans, status reports, risk logs, and executive updates.
- Strong organizational skills with the ability to manage multiple initiatives in parallel with competing priorities.
- Experience working with PMO frameworks, Agile or hybrid methodologies.
- Proficiency with project management tools such as Jira, Asana, or Smartsheet.
- Bachelor’s degree or equivalent practical experience in a related field.
Responsibilities
- Lead large and extra-large CX initiatives from planning through execution and closure.
- Own Hero Projects and strategic transformation programs, including AI-enabled initiatives.
- Coordinate across Product, Engineering, Operations, Legal, Security, and CX teams to drive alignment.
- Build and maintain executive-level reporting, dashboards, and communications.
- Manage dependencies, risks, and resourcing across multiple parallel workstreams.
- Drive pre-planning activities, including scope validation and dependency mapping.
- Contribute to the evolution of PMO standards and AI-driven delivery practices.
- Facilitate stakeholder alignment in ambiguous environments without predefined playbooks.
View Full Description & ApplyYou'll be redirected to the employer's site
