Director, Enterprise Program Management
New
Fully remote work flexibility across the United StatesFull-TimeDirector
Salary$220,000 – $250,000 USD
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Job Details
- Experience
- 10+ years
- Required Skills
- Cross-functional Team LeadershipRisk ManagementStakeholder management
Requirements
- 10+ years of experience leading complex enterprise SaaS implementations, professional services programs, or customer success delivery functions.
- Proven experience managing large-scale, multi-location deployments (100+ sites or equivalent) with tight timelines.
- Strong expertise in program governance, including risk management, dependency tracking, milestone reporting, and executive-level communication.
- Demonstrated ability to lead cross-functional teams across implementation, customer success, training, and support functions.
- Exceptional stakeholder management skills with experience engaging and influencing senior customer executives.
- Strong problem-solving skills and ability to operate effectively in ambiguity.
- Excellent written and verbal communication skills.
- Preferred: Experience in accounting, professional services, or practice management software environments.
- Preferred: Experience working with multi-tenant SaaS deployment models.
- Preferred: Experience with large enterprise rollouts involving integrations and complex organizational structures like franchise networks.
Responsibilities
- Own end-to-end program delivery for a strategic enterprise customer, from kickoff through go-live and post-launch phases.
- Lead governance across all program workstreams including onboarding, configuration, training, data migration, integrations, rollout execution, and post-launch support.
- Serve as the primary executive point of contact for the customer, managing stakeholder alignment, expectation setting, and resolution of complex or ambiguous issues.
- Chair weekly program stand-ups, steering committee meetings, and executive reviews.
- Maintain and actively manage program risk registers, driving mitigation strategies.
- Lead and coordinate cross-functional delivery teams across implementation, customer success, training, support, product, and engineering stakeholders.
- Ensure accountability for milestone delivery, including successful multi-office go-live and user enablement.
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