Director, Enterprise Program Management
New
K
KarbonSaaS, Accounting Tech
Remote, United StatesFull-TimeDirector
Salary220,000 - 250,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Cross-functional Team LeadershipRisk ManagementStakeholder managementChange ManagementCustomer Success
Requirements
- 10+ years of experience leading complex enterprise SaaS implementations or customer success programs.
- Proven experience with P&L or program-level accountability.
- Demonstrated success managing multi-workstream deployments with 100+ end-user locations.
- Strong command of project governance including risk management, dependency tracking, and milestone reporting.
- Expertise in executive communication.
- Direct experience leading and managing cross-functional teams, including implementation, CS, training, and support functions.
- Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure.
- Exceptional communication skills.
Responsibilities
- Serve as the single point of accountability from the POC to full deployment and beyond.
- Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting.
- Chair weekly program stand-ups, steering committee sessions, and executive check-ins.
- Own risk identification, escalation, and resolution.
- Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement.
- Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support.
- Ensure clear role ownership and handoffs across the multi-office implementation.
- Deliver Go-Live for all offices by the target date.
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