Genesys Platform Senior Engineer
New
ManilaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum 3 years
- Required Skills
- RESTful APIs
Requirements
- Minimum 3 years of hands-on production experience working with the Genesys Cloud platform.
- GCP certification (Genesys Cloud Platform / Professional level or equivalent).
- Demonstrated ability to independently scope and execute complex configuration changes.
- Proven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision.
- Strong technical proficiency across Genesys Cloud core capabilities (routing, telephony, workforce management, integrations, reporting, etc.).
- Deep, intimate knowledge of the Genesys Cloud platform architecture and administration.
- Exceptional independence and self-management skills.
- Excellent problem-solving and decision-making abilities in dynamic, fast-paced environments.
- Strong written and verbal communication skills for stakeholder updates and documentation.
- Familiarity with Genesys Cloud partner ecosystem tools, APIs, and advanced integrations.
- Experience working in a high-velocity, ticket- or opportunity-driven environment.
Responsibilities
- Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts.
- Manage a high volume of concurrent PA opportunities with strong prioritization and time-management skills.
- Perform configuration changes across the Genesys Cloud system, including lightweight custom IP development or integration work when required.
- Deliver high-quality, efficient implementations while adhering to Genesys Cloud, TTEC, and client best practices and security/compliance standards.
- Proactively communicate progress, risks, and completion status to internal coordinators, stakeholders, and clients.
- Partner with Platform Adoption Coordinators and fellow team members as needed to balance workload and resolve complex issues.
- Document all changes clearly and contribute to team knowledge-sharing resources.
- Stay current with Genesys Cloud releases, features, and capabilities to recommend optimization opportunities during PA engagements.
View Full Description & ApplyYou'll be redirected to the employer's site
