RCSC Service Excellence Specialist (Digital Enablement)
New
India, Willingness to work across APAC time zones when requiredFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent English proficiency, both written and verbal; Multilingual ability in Asian languages (e.g., Chinese, Thai, Korean) is highly desirable
- Experience
- 3+ years
- Required Skills
- SQLTableauTechnical supportCRMData analytics
Requirements
- Bachelor’s or Master’s degree in Business, IT, Engineering, Life Sciences, or related field
- 3+ years of experience in service operations, digital enablement, technical support, or quality management
- Strong understanding of CRM systems, ticketing platforms, and service management tools
- Experience with remote connectivity solutions, data systems, or digital service tools
- Familiarity with data visualization or analytics tools (e.g., SQL, Tableau)
- Excellent English proficiency, both written and verbal
- Ability to simplify complex technical concepts for diverse audiences
- Strong interpersonal skills and ability to work effectively in cross-cultural environments
- Tech-savvy mindset with a passion for digital transformation and service innovation
- Willingness to work across APAC time zones when required
- Multilingual ability in Asian languages (e.g., Chinese, Thai, Korean) is highly desirable
Responsibilities
- Drive onboarding, training, and adoption of digital self-service platforms to improve customer experience and operational efficiency
- Monitor predictive service systems to identify trends, proactively detect issues, and initiate preventive support actions
- Support and expand remote connectivity solutions for instruments and systems to enable real-time technical assistance
- Develop, maintain, and optimize knowledge base articles, workflows, and standardized service documentation
- Ensure smooth operation of digital support tools, communication systems, and service platforms across the region
- Collaborate with local and regional teams to identify automation opportunities and streamline service processes
- Contribute to continuous improvement initiatives focused on service speed, reliability, and customer satisfaction
- Support cross-functional alignment between technical support, operations, and digital transformation teams
- Analyze system performance and recommend enhancements to improve service delivery and user experience
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