Specialist PM Compliance - OBSI Manager
New
CanadaFull-TimeManager
SalaryCompetitive salary range with performance-based compensation opportunities
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Job Details
- Experience
- 6–7 years
- Required Skills
- Data AnalysisComplianceRisk ManagementStakeholder management
Requirements
- 6–7 years of relevant experience in compliance, risk management, complaint resolution, or financial services operations.
- Post-secondary education or equivalent experience.
- Deep knowledge of banking products and customer service frameworks.
- Familiarity with retail and small business credit products.
- Advanced analytical, investigative, and problem-solving abilities.
- Ability to interpret complex data and draw actionable insights.
- Strong communication and negotiation skills.
- Ability to influence stakeholders and manage sensitive discussions.
- Highly organized and detail-oriented.
- Ability to work independently in ambiguous or high-pressure situations.
- Strong understanding of compliance principles and data-driven decision-making.
Responsibilities
- Manage the end-to-end review and resolution of complex, escalated, or unresolved customer complaints, ensuring fair outcomes aligned with regulatory and organizational standards.
- Act as a subject matter expert on complaint management, risk, and compliance, providing guidance on policies, procedures, and regulatory requirements.
- Analyze complaint trends, identify systemic issues, and recommend process or policy improvements to enhance customer experience and reduce recurrence.
- Collaborate with internal stakeholders such as legal, compliance, and business units to assess high-risk cases and develop integrated resolution strategies.
- Prepare detailed case documentation, formal responses, and reporting materials while ensuring accuracy, consistency, and regulatory compliance.
- Monitor adherence to internal controls and regulatory obligations, including privacy, fraud prevention, and AML requirements.
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