Mobile Services Reporting Analyst
New
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisReportingFinancial analysisServiceNow
Requirements
- Bachelor’s degree in a relevant field or equivalent professional experience.
- 2+ years in a similar analytical or reporting role.
- Strong analytical mindset with proven ability to interpret complex datasets and identify trends, anomalies, and performance insights.
- Experience with mobile device management platforms (e.g., Intune, Jamf).
- Experience with service management tools such as ServiceNow.
- Familiarity with IT service operations, mobile infrastructure, or enterprise mobility environments.
- Strong attention to detail with the ability to manage data accuracy, reconciliation, and reporting consistency.
- Excellent written and verbal communication skills.
- Strong organizational and prioritization skills.
- Ability to work independently while collaborating effectively within cross-functional teams.
- ITIL v4 Foundation or CompTIA Security+ certifications are preferred.
Responsibilities
- Analyze mobile device and service data from platforms such as ServiceNow and MDM systems to produce performance reports, dashboards, and trend analyses.
- Develop and maintain reporting on key mobile program metrics including inventory accuracy, device activation, ticket volumes, SLA compliance, and usage patterns.
- Support quality assurance activities by reviewing mobile support tickets, evaluating process adherence, and monitoring customer satisfaction indicators.
- Coordinate with external carriers to collect billing data, usage reports, and account-level summaries for analysis and reconciliation.
- Maintain and reconcile mobile device inventory records, ensuring alignment between MDM systems and asset management databases.
- Identify trends, anomalies, and cost optimization opportunities in mobile usage data and escalate insights to program leadership.
- Support financial analysis activities including spend tracking, cost modeling, and budget reporting for mobile services.
- Develop and standardize reporting templates, dashboards, and documentation, including data dictionaries and reporting procedures.
- Assist in preparing data-driven presentations for monthly, quarterly, and annual mobile program reviews.
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