Technical Writer
Based in the United States, ET business hoursFull-TimeMiddle
Salary50,000 - 70,000 USD per year
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Job Details
- Experience
- 3–5+ years of technical writing experience (or 7+ years total experience in lieu of degree)
- Required Skills
- AgileGitSharePointConfluence
Requirements
- Bachelor’s degree in English, Communications, Technical Writing, or related field, or equivalent professional experience.
- 3–5+ years of technical writing experience, preferably in fintech, mortgage, or regulated industries (or 7+ years total experience in lieu of degree).
- Strong ability to understand and explain complex technical systems in a clear and structured way.
- Experience creating API documentation and developer-facing technical content.
- Familiarity with documentation tools such as Confluence, SharePoint, Markdown editors, and version control systems (Git/GitHub/GitLab).
- Strong writing, editing, and communication skills with excellent attention to detail.
- Ability to manage multiple projects, deadlines, and evolving priorities in a fast-paced environment.
- Strong collaboration skills with both technical and non-technical stakeholders.
- Experience in mortgage, lending, or financial services is highly valued.
- Understanding of Agile/Scrum environments and modern software development workflows is a plus.
Responsibilities
- Create and maintain technical documentation for mortgage and fintech platforms, including LOS, POS, and servicing systems.
- Develop API documentation, user guides, knowledge base articles, and training materials for internal and external users.
- Translate complex technical, regulatory, and financial concepts into clear, structured, and accessible content.
- Collaborate with engineering, product, and compliance teams to document system features, updates, and workflows.
- Ensure documentation aligns with regulatory requirements such as RESPA, TILA, HMDA, and TRID.
- Maintain documentation standards, style guides, version control, and content lifecycle management.
- Support onboarding and training initiatives through structured instructional content and learning materials.
- Participate in product release cycles to ensure documentation readiness and accuracy.
- Gather user and stakeholder feedback to continuously improve documentation quality and usability.
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