Senior BMC Helix Specialist
Opportunity to work remotely within PolandFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- En B2
- Experience
- 3+ years
- Required Skills
- AzureMicrosoft OfficePowerPointAzure DevOps
Requirements
- 3+ years of experience providing BMC Helix ITSM/Digital Workplace support in a customer-focused organization.
- Background in the BMC Helix ITSM/Digital Workplace development life cycle.
- Expertise in integrating BMC with external sources for data ingress/egress.
- Knowledge of Microsoft Azure or similar cloud technologies.
- Proficiency in MS Office applications such as Visio, PowerPoint, and Excel.
- Excellent written and oral English communication skills (B2 level).
- Competency in identifying and driving continuous improvement.
- Capability to work independently and as part of a team, including effective cross-functional collaboration.
Responsibilities
- Enhance knowledge of ICT processes and data requirements for BMC Helix implementation.
- Support the design and implementation of BMC functions and services.
- Own the detailed design for functional change within BMC.
- Assist in the documentation of technical design and solutions for BMC Helix ITSM/Digital Workplace.
- Conduct working sessions for requirements gathering from functional and process owners.
- Create workflows to automate ITSM processes.
- Assist in the integration of BMC Helix to Azure DevOps and other third-party tools.
- Perform administration for the onboarding of ICT members and users in BMC Helix.
- Provide internal technical support to ICT for BMC Helix during implementation and ongoing operations.
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