Coverage Operations Specialist
New
A
ABC Legal ServicesLegal-tech
North Carolina US (Remote), Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)Full-TimeMiddle
Salary20 - 22 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- NegotiationAccount ManagementData entryCRMGoogle Workspace
Requirements
- 1+ year in a role requiring high-volume phone outreach or direct negotiation (e.g., inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
- Comfortable and efficient on the phone with strong verbal and written communication skills.
- Proven ability to manage many open items at once.
- Calm and decisive under deadline pressure.
- Tech-comfortable and quick to learn new platforms.
- High school diploma or equivalent.
- Experience in staffing, dispatch, gig-platform operations, or high-volume call centers (preferred).
- Track record of hitting or exceeding KPIs in a metrics-driven role (preferred).
- Familiarity with CRM or scheduling tools (preferred).
- Comfortable on Mac OS and Google Workspace (preferred).
Responsibilities
- Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
- Negotiate fees in real time, handling counteroffers and market fluctuations while protecting business margins.
- Triage a fast-moving pipeline, prioritize competing hearings, and make sound judgment calls under deadline pressure.
- Manage last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
- Onboard and support new attorneys to ensure long-term availability.
- Update law firm clients on hearing status to build trust.
- Log activity and confirm assignments to maintain accurate pipeline data.
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