Sr. Customer Success Manager II
New
United StatesFull-TimeSenior
Salary$134,000 - $184,000 a year
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Job Details
- Experience
- 15+ years of experience in customer success, ideally in the area of HR, benefits, or healthcare
- Required Skills
- Project ManagementData AnalysisAccount ManagementStakeholder managementCustomer Success
Requirements
- 15+ years of experience in customer success, ideally in the area of HR, benefits, or healthcare with employers or other large groups.
- Excellent verbal and written communication skills, including the ability to command a room with confidence when acting as a strategic advisor to executive leadership.
- Ability to analyze large, multi-variable data sets to identify and frame actionable insights.
- Ability to operate effectively in fast-paced or evolving environments and manage complex challenges.
- Ability to innovate and creatively solve problems in a highly collaborative manner.
- Ability to collaborate effectively with cross-functional teams using strong project management skills.
- Ability to champion the strategic and thoughtful use of AI to drive high-level decision-making.
- Ability to prioritize and balance multiple customers simultaneously.
- Willingness to travel (10%).
Responsibilities
- Serve as the primary relationship and strategy owner for large, multi-national employer partners (90,000+ lives).
- Advise and lead employer partners to define and execute against their mental health and wellbeing strategy.
- Lead C-suite-level conversations and presentations to influence stakeholders using data-driven storytelling.
- Develop and maintain account strategies.
- Craft clear, succinct, and bespoke business reviews that demonstrate VOI and ROI.
- Act as a strategic advisor to Lyra’s executive leadership, defining winning strategies for the organization's largest renewals.
- Identify and proactively seize or mitigate emergent and long-term opportunities or risks in your portfolio.
- Drive compelling and effective employee engagement strategies in collaboration with marketing.
- Collaborate internally with product, clinical, data science, legal, and other teams to effectively resolve customer requests and issues.
- Align Lyra's product roadmap directly with the customer's macro-organizational goals, and champion new product offerings.
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