Senior Customer Success Engineer
New
CanadaFull-TimeSenior
SalaryCompetitive compensation package with potential equity and performance-based incentives
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Job Details
- Experience
- 5–12+ years
- Required Skills
- PythonSQLRESTful APIsSaaS
Requirements
- Bachelor’s degree in Computer Science or equivalent practical experience
- 5–12+ years of experience in technical customer-facing roles such as Customer Success Engineering, Solutions Engineering, or similar
- Strong hands-on experience with cloud environments, data systems, and enterprise infrastructure
- Proficiency in SQL and scripting languages (Python or equivalent)
- Familiarity with APIs and web services
- Experience with data security technologies such as DSPM, CSPM, DLP, SIEM, or vulnerability management
- Solid understanding of cloud architecture, including networking, IAM, and compute resources
- Proven ability to manage multiple complex projects in fast-paced, ambiguous environments
- Strong track record of driving customer adoption, retention, and expansion outcomes
- Experience collaborating closely with engineering and product development teams
- Prior experience in SaaS or software companies in customer-facing technical roles
Responsibilities
- Serve as the primary technical expert on the platform, providing deep product knowledge and support
- Act as a trusted advisor to customers, engaging with both technical teams and executive stakeholders
- Lead onboarding, training, and adoption initiatives to ensure successful customer activation
- Understand customer goals and design tailored use cases that align with business and security outcomes
- Drive long-term platform adoption, retention, and expansion by maximizing customer value realization
- Identify, troubleshoot, and resolve technical issues impacting customer environments
- Monitor customer health metrics, usage trends, and adoption indicators to proactively address risks
- Collaborate with internal teams to escalate blockers and influence product improvements
- Conduct Quarterly Business Reviews (QBRs) and present insights, progress, and recommendations
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