Registered Nurse (RN) Care Advocate — Patient Navigation
New
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Mira MaceHealthcare
Remote (U.S.-based), 9:00 a.m.–5:00 p.m. ET, Monday–FridayContractMiddle
Salary35 - 41 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- CRMEHR
Requirements
- Active, unrestricted RN license in good standing.
- 3+ years of nursing or patient-facing experience (care coordination, case management, member advocacy, health coaching, benefits navigation).
- Working knowledge of the U.S. healthcare system and Medicare.
- Comfort working independently, managing a caseload, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.
Responsibilities
- Serve as the primary point of contact for patients after their intake visit.
- Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
- Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- Coordinate with clinical team members involved in a patient's care.
- Document every patient interaction and support activity in our platform.
- Maintain confidentiality and comply with HIPAA and privacy standards.
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