Patient Engagement Specialist
New
R
RightMove HealthDigital health, MSK
Remote; Northeast or Florida preferenceFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- CRM
Requirements
- High school diploma or GED (associate degree preferred)
- 1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call center environments
- Strong verbal communication skills and comfort with phone-based outreach
- Ability to explain healthcare services clearly and compassionately
- Experience using CRM, scheduling, or documentation tools
- Strong organization, attention to detail, and ability to multitask
Responsibilities
- Conduct outbound phone outreach to eligible members and referred patients
- Answer inbound calls and respond to patient questions about RightMove services
- Educate patients on available care options and next steps
- Verify eligibility and schedule initial evaluations
- Accurately document all patient interactions in CRM systems
- Escalate or route complex issues to appropriate internal teams
- Identify opportunities to improve workflows, outreach effectiveness, and patient experience
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