- Conduct outbound phone outreach to eligible members and referred patients
- Answer inbound calls and respond to patient questions about RightMove services
- Educate patients on available care options and next steps
- Verify eligibility and schedule initial evaluations
- Accurately document all patient interactions in CRM systems
- Escalate or route complex issues to appropriate internal teams
- Identify opportunities to improve workflows, outreach effectiveness, and patient experience
Customer serviceCRM