Conduct outbound phone outreach to eligible members and referred patients
Answer inbound calls and respond to patient questions about RightMove services
Educate patients on available care options and next steps
Verify eligibility and schedule initial evaluations
Accurately document all patient interactions in CRM systems
Escalate or route complex issues to appropriate internal teams
Identify opportunities to improve workflows, outreach effectiveness, and patient experience
CRM
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About RightMove Health
RightMove Health is transforming musculoskeletal (MSK) care, driven by a mission to free people to move and thrive. You will join a digitally-enabled health startup that pioneers value-based care, making expert MSK solutions accessible. Partnering with the #1 orthopedic hospital, Hospital for Special Surgery (HSS), we deliver top-tier virtual physical therapy and diagnostic triage for over 95 conditions. Our integrated platform, which includes "FirstMove™" and personalized self-care tools, serves employers, health plans, and their members, ensuring better patient outcomes and reduced healthcare costs. You will contribute to a team building innovative solutions that combine clinical expertise with modern technology, impacting lives daily.
How We Work
You will join a dynamic hybrid team that values both speed and precision. We move fast, collaborate deeply across roles and functions, and deliver with precision. Our culture emphasizes trust and accountability, empowering you with agency to own your work. We operate with enterprise-grade rigor, even as an early-stage startup. Our core values include performing to win, being direct with respect, moving as one team, acting with agency, and choosing optimism. You will find an environment where challenges are met with energy and a problem-solving mindset, striving for continuous improvement.
Why Join Us
Shape the future of MSK healthcare at a fast-growing digital health startup.
Collaborate with world-class physical therapists and clinical experts from Hospital for Special Surgery.
Own meaningful projects with high trust and accountability in a remote-first environment.
Contribute to a mission-driven team dedicated to improving patient outcomes and quality of life.
Benefits & Perks
Competitive compensation with performance bonuses and equity.
Remote-first environment with options for hub office work in Nashville, Washington D.C., Boston, and New York City.
Comprehensive medical coverage (HDHP and PPO through Aetna), dental, and vision.
Generous parental leave of up to 12 weeks.
Flexible paid time off (PTO) policy.
Support for career development and continuous learning.