Health Engagement Specialist I
S
Sylvan HealthHealthcare
United StatesContractEntry
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- CRM
Requirements
- 2+ years of experience in a patient-facing or healthcare communication role
- Strong interpersonal and communication skills
- Working knowledge of the U.S. healthcare system, including provider visit types and care pathways
- Understanding of basic insurance concepts such as deductibles, coverage, and in-network vs. out-of-network care
- Knowledge of general patient navigation workflows
- Ability to communicate clearly and confidently across phone, SMS, and email
- Strong organizational skills and attention to detail
- Comfortable adapting to evolving workflows and operational processes
- Ability to work efficiently across multiple software systems simultaneously
- Bachelor's degree preferred
Responsibilities
- Serve as the initial point of contact for patients and caregivers
- Build rapport and establish trusting relationships with patients and families
- Make outbound calls to educate patients about Sylvan Health programs and assist with enrollment
- Schedule telehealth initial and follow-up visits with Registered Dietitians
- Support patients with questions related to scheduling, telehealth visits, and general insurance concepts
- Send follow-up communications through phone calls, SMS, email, and patient portal messaging
- Provide timely support for inbound patient communications, including appointment adjustments and visit transfers
- Collaborate closely with Registered Dietitians and other care team members
- Document patient interactions accurately within EMR and CRM systems
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