Technical Support Specialist
New
Berlin, Germany / Munich / HamburgFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, German
- Required Skills
- Software DevelopmentHTMLCSSTroubleshootingDigital MarketingTechnical supportDebuggingCustomer SuccessSaaS
Requirements
- University degree in Business, Marketing, Engineering, or related fields
- Experience supporting a technical product, ideally in SaaS
- Experience in MIS or Software Development teams
- Strong communication skills in writing (English and German)
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- Natural problem solver with a positive attitude
- Good debugging/troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages is a plus
- Solid understanding of basic web concepts and digital marketing
Responsibilities
- Support seamless experiences to our partners
- Troubleshoot technical issues
- Find resolutions for partner requests
- Review partner queries and find creative solutions
- Leverage knowledge to help partners expand use of the Insider platform
- Advocate for partners by sharing feedback with the Product team
- Meet important SLAs like response time and lead time for issue resolutions
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