Community Manager
New
Remote position within the United States. Candidates must reside and work within the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Project CoordinationProblem SolvingRelationship buildingAccount ManagementProcess improvementCustomer supportCustomer SuccessHubSpotZendesk
Requirements
- Bachelor's degree from an accredited university
- 4+ years of experience in customer service, customer success, account management, education, operations, or a related field
- Experience working directly with customers, students, families, or clients
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities and stay calm under pressure
- Strong problem-solving skills and sound judgment
- Comfort learning and working within multiple systems and technologies
- Ability to work independently in a remote environment
- A positive attitude, strong empathy, and a genuine desire to help others
Responsibilities
- Serve as a primary point of contact for students and families throughout their Empowerly experience
- Build strong relationships with families through proactive communication and support
- Answer questions, troubleshoot concerns, and help families navigate the admissions process
- Partner with counselors and internal teams to ensure students stay on track toward their goals
- Manage incoming support requests and customer communications
- Maintain accurate records and documentation within Empowerly systems
- Resolve customer concerns with professionalism, empathy, and sound judgment
- Identify opportunities to improve workflows and the family experience
- Work closely with counselors, operations leaders, and cross-functional teams
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