Customer Support Representative
New
We have a distributed team that works remotely across locations in the United States and Ontario, Canada., Collaboration within core working hours is required.Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ Years
- Required Skills
- SalesforceCustomer serviceTechnical supportCRMSlack
Requirements
- 2+ Years of some form of technical support or equivalent experience
- 2+ Years of customer service interaction, in person or virtual
- Experience with high volume support ticketing systems
- Experience with CRM platforms (Salesforce strongly preferred)
- Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)
Responsibilities
- Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
- Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
- Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
- Willingness to pick up the phone and dial customers within short notice to address issues before they grow in scope
- Build a strong, trusting relationship with all customer and internal stakeholders through fluid and timely communication
- Identify opportunities to proactively address potential challenges
- Meet case and customer response time quotas always
- Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
- Promote customer loyalty through customer recognition initiatives
- Other responsibilities as directed by AssetWatch Support Manager
View Full Description & ApplyYou'll be redirected to the employer's site
