Support Specialist III, Imports
New
L
Lightspeed Commerce, Inc.Retail Software
ManilaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelCustomer supportGoogle SheetsZendesk
Requirements
- Exceptional English written communication skills.
- Customer service or data-focused experience in a role that handles sensitive or PII data.
- Proven ability to work with large spreadsheets and knowledge of formulas and functions in Google Sheets or Excel.
- Familiarity with Lightspeed Retail (X-Series, R-Series, or S-Series) or similar POS systems (preferred).
Responsibilities
- Prepare retailer data by reviewing, cleaning, and formatting it to align with Lightspeed Retail requirements.
- Identify and resolve data issues, communicating clearly with Implementation Consultants and retailers when needed.
- Validate imports using internal tools, ensuring accuracy, completeness, and adherence to SLAs for go-live timelines.
- Support retailers via Zendesk and Zoom, providing clear communication and data consultation where required.
- Partner with Implementation Consultants to clarify requirements, timelines, and data expectations.
- Contribute to continuous improvement by providing feedback on tools and automation to enhance import processes.
- Learn and adapt to evolving data structures and import workflows as the platform develops.
- Document processes and best practices to support team knowledge sharing and consistency.
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