Senior ERP Support Manager
New
S
SylogistSaaS software
Remote - USAFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience leading customer-facing software support teams
- Required Skills
- AccountingCustomer supportSaaS
Requirements
- 3+ years of experience leading customer-facing software support teams
- Experience managing support leads, supervisors, or team leads
- Experience with Microsoft Dynamics 365 Business Central, Dynamics NAV, or similar ERP/accounting platforms
- Strong understanding of accounting principles and financial processes
- Experience supporting ERP software in complex business application environments
- Experience managing support queues, escalations, SLAs, and customer satisfaction metrics
- Proven ability to improve support processes and team accountability
- Experience working cross-functionally with Product, Development, or Customer Success teams
Responsibilities
- Lead, coach, mentor, and develop support leads and support professionals
- Foster a collaborative and customer-centric team culture
- Serve as a leadership escalation point for complex customer issues
- Oversee day-to-day support operations, ticket queues, and service levels
- Identify and implement process improvements to reduce resolution times
- Partner with Product, Development, and Customer Success teams
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