Business and Financial Performance Manager
New
Based in the United StatesFull-TimeManager
Salary67,700 - 86,300 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Microsoft Power BIMicrosoft Excel
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, Business, or related field (MBA preferred).
- 6+ years of experience in financial planning, analysis, forecasting, or business performance management.
- Strong experience in cost modeling, profitability analysis, pricing strategy, or service-based financial environments.
- Proven ability to translate operational data into financial insights and strategic recommendations.
- Advanced analytical skills with experience working with large datasets and financial systems.
- Proficiency in Excel and experience with BI tools such as Power BI or Qlik.
- Strong communication skills with the ability to simplify complex financial concepts for non-financial stakeholders.
- Demonstrated ability to influence decision-making and collaborate across multiple business functions.
- Strong problem-solving skills with a focus on root-cause analysis and performance improvement.
- Ability to manage multiple priorities independently in a fast-paced, dynamic environment.
Responsibilities
- Lead financial performance management for a contact center business unit, monitoring revenue, expense, and margin performance against financial targets.
- Own forecasting, planning, and in-period performance analysis, translating operational drivers into actionable financial insights and recommendations.
- Develop and maintain cost-to-serve and profitability models to support pricing strategy, operational decisions, and long-term planning.
- Identify financial risks and opportunities, partnering with leadership to implement corrective actions and performance improvements.
- Provide decision support for business cases, investments, and strategic initiatives, including ROI and cost impact analysis.
- Collaborate cross-functionally with Finance, Operations, Sales, and other teams to align financial goals with execution.
- Improve financial reporting, forecasting processes, and analytical tools to enhance accuracy, visibility, and decision speed.
- Serve as a trusted advisor to leadership by translating complex data into clear, strategic business recommendations.
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