Technical Account Manager
New
Based in the United StatesContractMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityNetworkingCustomer SuccessSaaS
Requirements
- 5+ years of experience in technical account management, presales, professional services, or technical support roles within enterprise software or cybersecurity environments.
- Strong understanding of enterprise IT environments, including Windows Server, Active Directory, GPO, networking concepts, and system administration.
- Experience working with security-related technologies such as firewall rules, antivirus systems, secure communications, and virtualization platforms.
- Proven ability to manage multiple customer relationships simultaneously while maintaining high standards of service and responsiveness.
- Excellent communication skills with the ability to engage confidently with technical teams, executives, and cross-functional stakeholders.
- Strong problem-solving and analytical skills with the ability to translate complex technical needs into actionable solutions.
- Bachelor’s degree in a technical field or equivalent practical experience.
Responsibilities
- Act as a technical advisor to strategic customers, supporting post-sales engagement, adoption, optimization, and expansion of cybersecurity SaaS solutions across enterprise environments.
- Provide guidance on product functionality, new features, and best practices to help customers maximize value and align platform usage with business objectives.
- Conduct technical product assessments, environment reviews, and periodic health checks to ensure system performance, stability, and security compliance.
- Oversee and facilitate product upgrades, configuration changes, and operational improvements in collaboration with internal teams and customers.
- Drive resolution of technical issues by coordinating with support, engineering, and professional services teams, ensuring timely and effective outcomes.
- Maintain detailed customer environment profiles and account health documentation to support proactive engagement and long-term success planning.
- Partner cross-functionally to understand customer needs, influence internal prioritization, and ensure alignment across all stages of the customer lifecycle.
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