Senior Technical Account Manager
GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Project ManagementJiraRESTful APIsStakeholder managementSaaS
Requirements
- Proven experience in a senior customer-facing technical role in B2B SaaS.
- Demonstrated success building trusted relationships with senior technical stakeholders.
- Strong ability to balance technical depth with executive-level communication.
- Experience supporting enterprise customers in multi-stakeholder environments.
- Strong understanding of SaaS products, production environments, and incident management.
- Hands-on experience with APIs, integrations, and system architecture.
- Fluent English communication skills.
- Experience with project and issue management tools such as Jira.
- Experience using AI tools to improve workflows or automation.
- Willingness to travel for customer-facing engagements.
Responsibilities
- Act as the primary strategic technical advisor for enterprise and strategic customers.
- Build and maintain strong relationships with technical, business, and executive stakeholders.
- Develop a deep understanding of customer environments, integrations, and business processes.
- Lead technical discussions focused on scalability, architecture, and roadmap alignment.
- Identify technical risks and provide proactive mitigation strategies.
- Translate complex technical concepts into actionable guidance.
- Coordinate with cross-functional teams to ensure successful customer outcomes.
- Support customers through platform upgrades and feature adoption.
- Capture technical insights to influence product improvements.
- Drive process improvements and leverage AI tools for productivity.
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