Chief Operating Officer
New
USFull-TimeExecutive
Salary not disclosed
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Job Details
- Experience
- 12–15+ years of operational leadership experience, including 3–5+ years in a senior role
- Required Skills
- Data AnalysisCross-functional Team LeadershipOperations ManagementStakeholder management
Requirements
- 12–15+ years of operational leadership experience, including 3–5+ years in a senior role within a digital health, telehealth, or healthcare technology environment.
- Proven ability to build and scale operational systems from the ground up in complex, regulated healthcare settings.
- Strong financial acumen with experience linking operational performance to P&L outcomes and unit economics.
- Deep understanding of healthcare operations, including payer systems, clinical workflows, and care delivery models.
- Experience partnering closely with technology, product, engineering, and data teams to drive operational transformation.
- Demonstrated ability to lead large, cross-functional teams and build high-performance organizational cultures.
- Strong analytical mindset with the ability to translate data into actionable operational strategy and execution.
- Exceptional leadership, communication, and stakeholder management skills at executive level.
Responsibilities
- Lead enterprise-wide operational execution by translating strategic vision into scalable systems, workflows, and measurable outcomes across clinical, commercial, and research-driven functions.
- Own operational performance across patient care and innovation engines, ensuring efficiency, quality, and scalability across all delivery functions.
- Build and manage end-to-end operational dashboards, defining and tracking KPIs, OKRs, and financial metrics such as CAC, gross margin, and patient experience scores.
- Oversee core operational teams including engagement, marketing, outreach, care coordination, data, and medical assistant functions.
- Drive continuous improvement of workflows, staffing models, and care delivery systems to optimize patient outcomes and operational performance.
- Partner closely with clinical, product, engineering, and data leadership to align execution with technology-enabled innovation and AI-driven workflows.
- Lead scaling efforts for payer networks, contract expansion, and revenue growth across commercial, Medicare Advantage, and dual-eligible populations.
- Foster cross-functional alignment, ensuring disciplined execution, accountability, and strong organizational culture across all teams.
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