Manager, KYC Operations
New
Based in IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum 5 years
- Required Skills
- Stakeholder managementProcess improvement
Requirements
- Minimum 5 years of experience in KYC, AML, financial crime operations, or related sectors.
- Demonstrated experience leading or managing operational teams.
- Expertise in CDD, EDD, sanctions screening, PEP reviews, and risk assessments.
- Ability to design and improve operational workflows.
- Experience defining KPIs and using data to drive improvements.
- Strong stakeholder management skills across diverse functions.
- Excellent written and verbal communication skills.
- Analytical thinking and problem-solving capabilities.
- Familiarity with compliance technology platforms and case management tools.
- Experience in fintech, crypto, or Web3 is an advantage.
Responsibilities
- Lead, mentor, and develop a team of KYC Operations Analysts.
- Oversee customer onboarding, CDD, EDD, sanctions screening, risk assessments, and ongoing monitoring.
- Define and monitor team KPIs, performance metrics, and operational reporting.
- Own quality assurance processes, conducting reviews and implementing corrective actions.
- Design and improve KYC workflows, procedures, and operating models.
- Partner with Product and Engineering to identify automation opportunities.
- Collaborate with Compliance and Legal to translate regulatory requirements.
- Serve as subject matter expert and escalation point for KYC-related matters.
- Manage relationships with identity verification vendors.
- Contribute to strategic planning and cross-functional initiatives.
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