Advisor Information Systems Architect

Fully Remote Opportunity – Work from anywhere in the U.S.Full-TimeSenior
Salary95,100 - 135,800 USD per year
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Job Details

Experience
5+ years supporting ITSM processes; 3+ years of hands-on experience with ServiceNow platform development and discovery tools; 3+ years designing and implementing integrations with third-party tools; 3+ years working with web technologies
Required Skills
HTMLCSSJavascriptLDAPRESTful APIsServiceNow

Requirements

  • Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline.
  • 5+ years supporting ITSM processes.
  • 3+ years of hands-on experience with ServiceNow platform development and discovery tools.
  • 3+ years designing and implementing integrations with third-party tools.
  • 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.
  • ServiceNow Certified System Administrator (CSA) preferred.
  • Certified Implementation Specialist (CIS) preferred.
  • Certified Application Developer (CAD) preferred.
  • ITIL, COBIT, Six Sigma, or PMP certification preferred.

Responsibilities

  • Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
  • Define and enforce platform governance, including release management and security protocols.
  • Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.
  • Design, document, and maintain the information architecture for the ServiceNow platform.
  • Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
  • Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
  • Develop and deliver SLA/KPI reports related to services and platform performance.
  • Drive continual improvement of ITSM processes and platform capabilities.
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95,100 - 135,800 USD per year
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