Virtual Care Veterinary Technician - Teletriage
New
M
Modern AnimalVeterinary Care
Location: Remote, 11am-7pm PSTPart-TimeMiddle
Salary23 - 26 USD per hour
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Job Details
- Experience
- At least two years of experience in small animal veterinary medicine
Requirements
- Successfully completed the VTNE
- At least two years of experience in small animal veterinary medicine
- Comfortable navigating multiple computer programs and online platforms
- Ability to clearly articulate medical information verbally and in writing
- Adaptable problem-solving skills
- Ability to work independently with minimal supervision
- Curiosity-driven mindset
- Dedicated distraction-free work environment
- Internet speed: >100mb down, >100mb up, <10ms latency
Responsibilities
- Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
- Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
- Review medical records to understand patient history and provide informed guidance
- Document clearly and accurately in patient records using veterinary terminology
- Verify and process prescriptions, ensuring appropriate follow-up for client requests
- Deliver top-tier client care with empathy and warmth
- Follow protocols, maintaining consistency while adjusting to each unique case
- Collaborate cross-functionally, providing feedback to improve processes and systems
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