Resident Architect
New
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSGCPKubernetesAzureCI/CDTerraformHelmDistributed Systems
Requirements
- Strong background in Software Development or Systems Operations, ideally with experience in large-scale distributed systems.
- Deep understanding of observability concepts, including OpenTelemetry, tracing, metrics, and logging ecosystems.
- Strong ability to design and evaluate telemetry data models, including schema design, cardinality considerations, and event structure.
- Hands-on experience with cloud platforms such as AWS, GCP, or Azure, along with Infrastructure-as-Code tools like Terraform, Kubernetes, or Helm.
- Familiarity with CI/CD pipelines and modern DevOps practices.
- Proficiency in at least one programming language such as Python, Go, Java, JavaScript, Ruby, or .NET.
- Excellent communication skills with the ability to explain complex technical concepts to both engineering and executive audiences.
- Experience working directly with customers in roles such as Technical Account Management, Solutions Engineering, Consulting, or Customer Success is a plus.
- Strong understanding of distributed tracing concepts such as sampling, context propagation, and observability visualization is highly valued.
- Public speaking or technical content creation experience is a strong advantage.
Responsibilities
- Lead customers in the strategic adoption of observability practices, helping them design and implement effective telemetry structures aligned with their technical and business goals.
- Act as a trusted technical advisor on telemetry schema design, event modeling, and data organization to ensure long-term queryability and usefulness.
- Partner with Customer Success and Sales teams to communicate product value and observability strategy to both technical stakeholders and executive leadership.
- Provide deep expertise in sampling strategies and observability data optimization, helping customers balance cost, performance, and insight fidelity.
- Mentor and coach engineering teams on observability best practices, including instrumentation, SRE principles, and distributed systems monitoring.
- Advise organizations on telemetry governance, including standards for naming conventions, data ownership, and scalable observability practices.
- Troubleshoot complex technical and sociotechnical challenges that require cross-functional thinking beyond traditional support structures.
- Create high-quality technical content such as documentation, training materials, reference architectures, and thought leadership resources.
- Act as the voice of the customer internally, sharing insights and patterns with Product and Engineering teams to influence roadmap decisions.
- Stay current with advances in observability, distributed systems, and cloud-native technologies to continuously improve customer outcomes.
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