Product Operations Manager
New
Remote, United StatesFull-TimeManager
Salary110,000 - 125,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementProduct ManagementOperations ManagementStakeholder managementProcess improvementSaaS
Requirements
- 2+ years in operations, product management, or program management at a software company (SaaS, D2C, or similar)
- Experienced running complex, multi-stakeholder workstreams without constant escalation
- Comfortable context-switching across domains - legal, engineering, and customer service all in the same day
- Process-oriented but pragmatic: you build systems that serve the work, not the other way around
- Demonstrated ability to use AI as a force multiplier to independently own complex workstreams and close experience gaps
- Startup-comfortable: you move fast, operate well with ambiguity, and take ownership without hand-holding
Responsibilities
- Manage customer service operations end-to-end: escalation pathways, response quality, tooling, and metrics
- Partner with engineering and product to translate operational needs into clear, well-scoped software tickets
- Work with marketing on campaign operations, launch logistics, and user acquisition workflows
- Interface with external service partners on onboarding, coordination, and ongoing relationship management
- Build dashboards and track KPIs to surface operational insights to leadership
- Serve as the primary liaison between internal teams and external partners including legal counsel, third-party vendors, marketing, and customer service
- Build the systems, playbooks, and processes that let the organization scale
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