Account Manager
New
Remote AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecuritySalesforceAccount ManagementStakeholder managementCRMSaaS
Requirements
- 3+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
- Experience working with direct customer relationships while navigating partner-influenced, reseller, or VAR-supported motions
- Strong experience in SaaS, preferably related to the cybersecurity industry
- Experience with Salesforce or other similar CRM platforms
- Confidence building relationships with both customers and partners
- Strong bias to action and the ability to get things done efficiently and effectively
- Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams
- Commercial curiosity and sound judgment in balancing customer outcomes with business growth
Responsibilities
- Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
- Own and grow relationships with multiple contacts inside assigned customer organizations
- Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
- Partner effectively with reseller, VAR, and other third-party stakeholders when they are part of the customer relationship or buying motion
- Contribute to team goals around retention, expansion, and customer satisfaction
- Develop creative ways to engage customers and keep them progressing toward stronger adoption and better outcomes
- Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
- Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
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