Junior Support Analyst N2 and N3
BrazilFull-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- JavaTechnical support
Requirements
- Technical knowledge in PL/SQL.
- Technical knowledge in JAVA.
- Technical knowledge in Oracle APEX.
Responsibilities
- Attend support tickets and resolve user incidents and service requests.
- Restore production operations using palliative actions according to SLAs.
- Keep users informed about ticket lifecycle.
- Contribute to service improvement through business knowledge.
- Prioritize and escalate critical situations.
- Promote user satisfaction with empathy.
- Avoid ticket re-opening through efficient resolution.
- Collaborate with the support team.
- Implement and optimize automation processes using AI techniques.
- Develop and maintain systems for continuous delivery.
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