Junior Support Analyst (PL/SQL + APEX)
New
BrazilFull-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- Artificial IntelligenceJava
Requirements
- Technical knowledge in PL/SQL
- Technical knowledge in JAVA
- Technical knowledge in APEX-Oracle
Responsibilities
- Address support tickets to resolve user queries, incidents, and service requests.
- Restore production operations through palliative actions aligned with service level agreements (SLAs).
- Communicate the lifecycle status of tickets to users from opening to resolution.
- Contribute to service improvement using deep business context.
- Prioritize and escalate critical issues to ensure first-time resolution.
- Promote user satisfaction through empathetic partnership.
- Minimize ticket re-opening rates through efficient resolution practices.
- Collaborate within the support team to share knowledge and foster collective learning.
- Implement and optimize automation processes using AI techniques to enhance operational efficiency.
- Develop and maintain systems aligned with the /Flow strategy for continuous delivery.
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