Junior Support Technician CAD/CAM

Based in BrazilFull-TimeJunior

Salary not disclosed

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Job Details

Technical background in mechanical engineering, manufacturing, or a related field.
Basic to solid experience with CAD/CAM systems and familiarity with CNC machining processes; knowledge of hyperMILL is a strong advantage.
Understanding of mechanical principles and industrial manufacturing environments.
Proficiency in MS Office 365 tools and familiarity with CRM systems (Salesforce experience is a plus).
Strong analytical and problem-solving skills with a structured approach to troubleshooting technical issues.
Excellent communication skills with a strong customer-oriented mindset.
Ability to manage multiple requests, prioritize tasks, and maintain performance in a fast-paced environment.
Proficiency in written and spoken English.
Motivated, detail-oriented, and eager to develop expertise in advanced manufacturing technologies.

Serve as the first point of contact for customers, partners, and internal teams regarding technical inquiries related to CAD/CAM software and CNC machining applications.
Provide technical support and guidance on NC programming, CNC machines, and control systems to ensure efficient and accurate software usage.
Manage, analyze, and track incoming support requests, ensuring timely resolution and clear communication throughout the support process.
Collaborate with technical and development teams to contribute feedback and insights for the continuous improvement of CAD/CAM solutions such as hyperMILL.
Support customers in optimizing software usage by delivering structured troubleshooting and application assistance.
Ensure high-quality customer interaction through clear communication, problem-solving, and technical expertise.
Maintain accurate documentation of cases, solutions, and recurring issues to improve support efficiency and knowledge sharing.

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