Default FHA Claims QA Analyst II
New
United StatesFull-TimeMiddle
Salary24.5 - 26 USD per hour
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Job Details
- Experience
- Two (2) or more years
- Required Skills
- Quality Assurance
Requirements
- High School diploma required; some college preferred.
- Two (2) or more years’ mortgage servicing default experience, or QA/QC experience in another line of business.
- Moderate knowledge of default claims processes for insurers and investors.
- Understanding of the default servicing process, to include Foreclosure, Bankruptcy, Loss Mitigation and Claims process.
- Moderate understanding of Agency and investor guidelines.
- Strong interpersonal skills with a focus on teamwork and quality.
- Excellent written and oral communication, organizational and time management skills.
- Ability to communicate effectively with all levels of staff and management both internally and externally.
- Ability to manage work in order to meet strict deadlines.
- Ability to handle multiple tasks under pressure and changing priorities.
Responsibilities
- Review FHA claims for accuracy within the investor/insurer timeframes.
- Complete quality checks using a scorecard and/or checklist to identify errors in the claim.
- Communicate correction requests to claim filing team and ensure corrections are completed accurately and timely.
- Document system with appropriate tasking and comments.
- Ensure accurate dates and information are recorded on the FHA claim form.
- Validate that all expenses within the system have been reconciled and claimed in accordance with agency requirements.
- Ensure company procedures around the curtailment of advances are followed and enforced.
- Ensure required documentation is included in the Claim File and/or uploaded to agency website according to FHA guidelines.
- Finalize and submit claim to agency for payment.
- Escalate trends or issues identified from the quality review.
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