Senior Specialist, Knowledge Management
New
SloveniaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Data AnalysisChange Management
Requirements
- 3–5 years of experience in knowledge management, content strategy, program management, or a related field.
- Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable.
- Proven ability to audit, restructure, and improve complex or fragmented knowledge systems.
- Strong capability to work with ambiguity, incomplete information, and evolving priorities.
- Excellent cross-functional communication skills with the ability to influence senior stakeholders.
- Experience designing documentation systems, governance models, and content lifecycle frameworks.
- Strong analytical mindset with attention to inconsistencies, risks, and operational impact.
- Ability to operate independently in a distributed, global environment.
- Highly organized with strong ownership and ability to manage competing priorities.
- Fast learner with a proactive mindset and strong follow-through on complex initiatives.
Responsibilities
- Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations.
- Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams.
- Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets.
- Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows.
- Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints.
- Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution.
- Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management.
- Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams.
- Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness.
- Act as a central coordination point for knowledge flow across distributed Trust and Safety teams.
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