Senior Manager of Member Engagement
New
P
Private Health ManagementHealthcare
Remote (U.S.)Full-TimeManager
Salary120,000 - 180,000 USD per year OTE
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Job Details
- Required Skills
- Data AnalysisStakeholder management
Requirements
- Experience in leading teams in digital health, healthcare navigation, advocacy, or member engagement environments.
- Experience analyzing engagement performance, utilization trends, demographics, and outreach data to drive strategic decisions.
- Proven success leading, coaching, and developing outreach, engagement, or healthcare-facing teams.
- Experience creating structure, standardizing workflows, and improving operational efficiency across teams and systems.
- Strong executive communication skills with the ability to present recommendations and challenge assumptions using data.
- Demonstrated ability to influence stakeholders and build alignment across multiple departments.
Responsibilities
- Establish a scalable engagement operating system with documented processes, reporting, and accountability measures.
- Improve engagement performance, utilization, and inbound case volume through data-driven strategy and outreach optimization.
- Build, coach, and lead a high-performing RN outreach team capable of delivering consistent member experiences across accounts.
- Create visibility into engagement performance and translate insights into actionable recommendations for business leaders.
- Analyze engagement performance, utilization trends, account demographics, and outreach data to identify opportunities and drive action.
- Reduce key-person dependencies by standardizing outreach approaches and knowledge management practices.
- Collaborate with Marketing, Account Management, Clinical, and other stakeholders to align engagement initiatives with organizational goals.
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