Senior IT Technician / M365 Technical Consultant
New
RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum 5 years of experience supporting Microsoft 365 cloud-based services
- Required Skills
- Azure
Requirements
- Minimum 5 years experience supporting M365 cloud-based services.
- Hands-on experience with SharePoint Online, OneDrive for Business, Teams, Exchange Online, Power Platform, Copilot, Azure/Azure AD, and Intune.
- Experience troubleshooting user issues, service incidents, and performance problems.
- Proficiency with PowerShell scripting.
- Knowledge of M365 governance, user permissions, and compliance settings.
- Experience supporting federal government or large enterprise environments.
- Knowledge of AvePoint Online Services, Dataverse, Power BI, Purview, and Defender.
- Ability to communicate clearly with stakeholders.
- Must be able to complete IRS MBI/security onboarding.
Responsibilities
- Assist with troubleshooting M365 incident and task tickets.
- Provide technical support for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive, Teams, and Exchange Online.
- Monitor M365 services, OneDrive features, Dataverse, and platform performance.
- Support configuration and maintenance of tenant and backup solutions for OneDrive.
- Develop and maintain PowerShell scripts.
- Perform SharePoint Online administration and support.
- Create and maintain user support documentation, FAQs, and knowledge articles.
- Assist with Proofs of Concept, pilot testing, and service validation.
- Support action-item tracking, risk reporting, and escalation procedures.
- Contribute to status updates and monthly consolidated reporting.
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