Seasonal Customer Support Representative
New
F
FloSports, Inc.Sports Streaming
Remote, United StatesPart-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Two or more years of experience on the Trackwrestling platform preferred; Two or more years of customer service experience preferred.
- Required Skills
- Problem SolvingTime ManagementTroubleshootingTechnical supportCustomer support
Requirements
- Two or more years of experience on the Trackwrestling platform preferred.
- Two or more years of customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to clearly explain technical issues and resolution steps.
- Strong problem-solving skills and willingness to take initiative.
- Ability to demonstrate urgency, ownership, and follow-through.
- Strong time management and organizational skills.
- Comfort using computers and learning new technology.
- Strong work ethic and pride in delivering high-quality support.
Responsibilities
- Provide timely, friendly, and professional support to customers via phone and email.
- Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution.
- Serve as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experience.
- Escalate technical issues, outages, and other concerns that may affect the viewer or user experience.
- Maintain and update customer accounts according to department policies and guidelines.
- Meet individual and department performance expectations.
- Assist supervisors with projects and additional tasks as needed.
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