Senior CRM Consultant
Anywhere in Latin AmericaContractSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles
- Required Skills
- Data AnalysisQuality AssuranceStakeholder managementCRM
Requirements
- 5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles
- Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms
- Proven experience executing multi-channel CRM campaigns and customer journeys
- Strong understanding of segmentation, personalisation, lifecycle marketing, and digital marketing principles
- Experience working with customer data, relational databases, and campaign performance reporting
- Excellent attention to detail, including QA of campaigns, integrations, and documentation
- Strong communication and stakeholder management skills gained through client-facing or agency environments
- Ability to work effectively across cross-functional teams in a fast-paced environment
- Proactive, solution-oriented mindset with strong organisational and problem-solving skills
- English proficiency at C1 level
Responsibilities
- Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze
- Configure and customise Braze to implement agreed strategies, journeys, and campaign plans
- Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities
- Collaborate with CRM Strategists, Project Managers, and clients to ensure alignment between strategy and execution
- Manage and analyse customer data to support campaign performance, optimisation, and audience targeting
- Conduct QA across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy
- Monitor campaign performance and create reports that provide clear insights and recommendations
- Serve as a trusted client partner, helping translate business requirements into effective CRM solutions
- Stay current with Braze capabilities and industry best practices
- Support continuous improvement initiatives across delivery processes and platform utilisation
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