Customer Care Representative
New
PhilippinesFull-TimeEntry
Salary31,660 - 47,485 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Communication SkillsCustomer serviceTime ManagementInterpersonal skillsActive listening
Requirements
- High School Diploma
- Associate Degree or bachelor’s degree preferred
- Experience in a service-related industry
- Minimum internet speed of 50/25 Mbps
- Private and secure workspace free from interruptions
- Familiarity with complex or multi-line phone systems
- Strong time management and organizational skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Tech savvy problem solver
Responsibilities
- Facilitate, analyze and resolve customer issues through phone, email and chat
- Service a suite of absence products such as short-term disability, state disability, and FMLA
- Initiate new absences for members
- Answer questions about current benefits and claims
- Serve as a company ambassador by delivering exceptional customer service
- Collaborate across teams to solve customer issues and provide product support
- Build relationships with members and providers
- Take customer calls and provide accurate answers
- De-escalate situations involving dissatisfied customers
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